Student Complaints and Appeals Policy Student Complaints and Appeals Procedure UTS Insearch views student complaints as providing an opportunity to review and improve its policies and practices and also to gain insight into student levels of satisfaction. UTS Insearch regards student complaints as a confidential matter, however UTS Insearch will usually not accept anonymous complaints.
Procedural fairness will be observed in all aspects of handling a complaint.
Academic Integrity Policy While studying at UTS Insearch you are expected to maintain high standards of academic honesty and integrity.
You will be penalised if you seek to gain unfair advantage by copying another student’s work, or in any way misleading a lecturer or tutor about your knowledge, ability or the amount of original work you have done or assist other students to do so.
UTS Insearch will report students to the Department of Home Affairs for unsatisfactory course progress via PRISMS as per the conditions outlined in the Academic Course Progress Policy.
An outcome of reporting a student for unsatisfactory course progress via PRISMS is the student visa may be cancelled.
Domestic students enrolled in diploma programs are permitted to take less than the standard published study load, but would normally be expected to take a minimum of two subjects per semester.
You cannot enrol in a subject, which has a pre-requisite, without first successfully completing the pre-requisite unless there are exceptional circumstances and you have the permission of the Program Manager.
Where necessary, UTS Insearch will provide an interpreter throughout the complaint handling process.
This policy is designed to ensure procedural fairness, facilitate a consistent handling of complaints and meet best practice standards of complaint handling.