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Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations.
Quality in educational service: Expectations versus performance in the accounting undergraduate course.
A review of quality management research in higher education institutions (Ken Business School working paper series no.
A framework for implementing TQM in higher education programs.
Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s.
Total quality management in UK higher education institutions.
Revisiting the third mission of universities: Toward a renewed categorization of university activities?
Improving measurement of productivity in higher education.
(2016); Identification of A Set of Appropriate Critical Success Factors (CSFs) for Successful TQM Implementation in Construction, and Other Industries.
Excellence in service: An empirical study of the UAE banking sector.
Developing a generic model for total quality management in higher education in Saudi Arabia. [Google Scholar] Bayraktar, E., Tatoglu, E., & Zaim, S. An instrument for measuring the critical factors of TQM in Turkish higher education.