Thesis Total Quality Management Higher Education

The aims of this work are using appropriate analytical techniques and statistical analysis methods to investigate the relationship between TQM practices and firm performances. Section 1 explains the importance and purpose of the research.

Section 2 reviews TQM practices and summarizes the results of the relationships between TQM practices and various performance measures reported by the previous studies.

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Leaders in a TQM system view the firm as a system; support employee development; establish a multipoint communication among the employees, managers, and customers; and use information efficiently and effectively.

In addition, leaders encourage employee participation in decision-making and empower the employees.

However, some authors have found negative or insignificant results [15, 24, 25].

Based on the literature reviewed, we propose the following hypothesis.

This study has shown that different TQM practices significantly affect different performance outcomes.

Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources.

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